Privacy Policy

1. Introduction

At Natural Power, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

2. Information We Collect

We collect the following types of personal information:

• Identity data: name, username, date of birth
• Contact data: email, phone, billing/shipping address
• Financial data: payment information (processed securely by Stripe, never stored on our servers)
• Transaction data: order history, products purchased
• Technical data: IP address, browser type, device information
• Usage data: pages visited, time on site, click patterns
• Health-related data: wellness goals (optional, only when you choose to share)

3. How We Use Your Information

We use your data to:

• Process and deliver your orders
• Provide customer support
• Send you order updates and shipping notifications
• Personalize product recommendations
• Improve our website and products
• Send marketing communications (with your consent)
• Comply with legal obligations

4. Sharing Your Information

We never sell your data. We share information only with:

• Payment processors (Stripe) to process transactions
• Shipping carriers (USPS, FedEx, UPS) to deliver orders
• Email service providers to send you updates
• Analytics providers (with anonymized data)
• Law enforcement when required by law

5. Cookies & Tracking

We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze site traffic. You can control cookies through your browser settings.

6. Data Security

We implement industry-standard security measures including SSL encryption, secure payment processing, and regular security audits to protect your personal information.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability
• Withdraw consent at any time

8. Contact Us

For privacy questions or to exercise your rights, contact our Data Protection Officer at privacy@naturalpower.com.